Pay Attention Im Your Customer and the Reason Youre in Business Book by Ken Smith C2001
Reference id: SOAXIdYavrw 428
Book "Pay Attention Im Your Customer And the Reason Youre in Business" by Ken Smith, copyright 2001, second edition.
Contents
The boiling pot, customer vs employee, the customer isnt always right, customer needs and frustration survey, thoughts into action, its not that complicated, its all about the culture, the employee, s-election, t-raining, e-xpectations, l-eading by example, l-istening, a-ppraise and praise, r-epetition, back to the customers, customers bill of rights, sincerely acknowledge me, use common courtesy as you talk and listen to me, courtesy and listening expectations exercise, take ownership of me as your customer, use common sense, admit that yuo dont know when you dont, assure me Im getting my moneys worth, care about those who are waiting, practice the highest degree of safety and sanitation, e coli wake up call, give me the benefit of the doubt, approach conflict with the goal of making things better, treat all customers with equal respect, take my satisfaction personally, is it that big of a deal?, conclusions, what does the customer do?
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